RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:
- All items must be with product tags intact.
- Originals receipts would need to be included (You can Find it in your email)
- All items would need to be purchased originally from Jetlifee Store.
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
- VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 30 days of the invoice date for Jetlifee orders. For local deliveries, there is an option to exchange at any of our boutiques within Jetlifee through our online portal at www.jetlifee.com. All requests for returns, however, would need to be strictly made online at www.jetlifee.com for both local and overseas deliveries.
- EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange.
2.3 Mail us your parcel via a traceable mode of postage.
2.5 Wait for our email confirmation and you will be notified once your refund is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
2.6 All requests for returns will be refunded via the original payment card. Your refund should be received in 1-5 business days.
2.7 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.8 All returns and exchanges made via our online portal at www.jetlifee.com would need to be shipped to :
5199 Brooks St, Ste C
Montclair CA, 91763
- OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wears and tear of a product.
3.4 Jetlifee makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore
4.6 All decisions made by Jetlifee.com is final